Support
Email problems
NB 99.9% of all email problems arise because information in "General" and "Servers" is incorrect.
- Check: Have you put your email account user and login details exactly as provided?
- Check: Is your incoming POP3 server correct? mail.mydomain.co.uk
- Check: Is your outgoing SMTP server set to that of your ISP? e.g. post.demon.co.uk, if you do not know this you can usually find it on a Google Search.
( Advanced mailboxes only - use smtp.mydomain.co.uk or smtp.fasthosts.co.uk) - And Finally check you can make a live connection to the internet, can you browse websites normally?
Modules
We have compiled some easy to use help files in PDF format which provide the answers to a lot of the common requests we get for support. Please check these out before submitting any support requests!
- Image Gallery - Using the Image gallery
- Links - Using the links module
- Contact Form - how the Contact form works
- News - Using the News module
- HotShop - Setting up and using the online shop
- Email - Outlook Express with Standard or Advanced mailboxes
- Email - Outlook 2003 with Standard or Advanced mailboxes
Contact Us
If you cannot find what you need there, it is much easier for us to support you by email as this gives us chance to investigate your problem in detail before replying to you. If you need support, contact us by one of the following methods:
- Preferably, email us on support@hotscot.net
- Or, use our online support form
- If you have not got Internet access, then call us on 0843 289 9528